FAQ

You may check your order status at any time by logging into your AnoraSkincare.com account [Insert link?].  All updates will also be emailed to you at the email address you provide at checkout, including your shipping confirmation & tracking number.  You may also feel free to email Customer Care for updates at CustomerCare@AnoraSkincare.com

We will do our best to assist you with adjustments or cancellations after your order is placed.  Please note that no changes can be made once the order is shipped, so please be sure to contact us with your request as early as possible.

Our team is working to process and ship your order as fast as possible!  Please allow up to [3-5 days?] for processing, and an additional [2-7 days?] for shipping depending on your location and the shipping method you selected.  For information regarding shipping and processing times, please view our Shipping page here:  [Insert link]

This will depend on the payment method you select.  If you pay with your credit or debit card, you will be authorized for the transaction immediately, but will not be charged until your order is shipped.  If you pay via any 3rd party payment system, such as Amazon Pay or PayPal, you will be charged immediately through that 3rd party provider.

If you are unhappy with your purchase for any reason, you may return your order anytime and we will give you a full refund. We stand behind our guarantee that you will love our products but if, for any reason, you are not 100% satisfied, we will give you a full refund.

We will automatically send you an order confirmation email as soon as your order is placed.  Please allow up to 15 minutes to receive the email and be sure to check your junk or spam folders if we are not on your approved senders list.  If you still haven’t received your confirmation email, please email us at CustomerCare@AnoraSkincare.com for assistance.

Please allow up to 3-5 business days for orders to ship. Orders are processed Monday thru Friday, excluding major holidays. Transit time is not included in 3-5 day processing time.

Anora Skincare is not responsible for lost, damaged, or stolen packages in any event. If a package has been postmarked as 'delivered' or a shipping address has been entered incorrectly (including respective abbreviations; apt., unit #, etc.), we are unable to replace or refund an order if the package is missing.

You may either contact your shipping carrier to open a lost package claim or utilize shipping insurance that is offered. In order to ensure a successful delivery, please monitor shipping details with the provided tracking number in your shipment confirmation email. In any case, we will try our best to replace the package for you. Please contact Customer Care for further assistance. 

Upon case evaluation, lost packages or missing items must be reported to us within 30 days of the package being shipped in order to be submitted for consideration. We are unable to accept inquiries submitted after the 30-day window.

In order to prevent lost packages, we highly recommend signing up with your shipping carrier for text or email updates to receive live tracking information. Please contact your shipping carrier for more details.

Your order may have been cancelled due to an order discrepancy or for your protection. Please contact your financial institution to confirm payment details and make adjustments to your payment method before placing a new order.

We currently ship everywhere internationally unless limited by law